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Mortgage Advisor

Location
Manchester
Job Type
Permanent
Posted
6 Sep 2022
Job Title: Mortgage Advisor Location: Manchester. In the office full time during the first 5 weeks. Based in the office 2 days a week thereafter. Salary: On Application Working Hours: Monday to Friday - 9am-5.30pm Benefits: 25 Days rising to 30 days with service Contributory pension scheme (matched up to 6%) Life Assurance Private Medical Insurance Holiday buy/sell scheme (up to 5 days) Cycle to work Season ticket loan Discounted gym membership Retail discounts Discounted car parking Eye care reimbursement Employee Assistance Programme Recognition awards (SPICE Programme & ABCD awards) Social events such as paid for Summer/Christmas PartiesAbout the role of Mortgage Advisor Our client is a rapidly growing Specialist Mortgage Lender who are expanding their Retail Lending Department, within Second Change Mortgages! Due to this expansion, they are looking for a Mortgage Advisor to join their team. As a Mortgage Advisor, you will provide advice to customers in line with regulatory and company requirements when dealing direct with customers applying for a second charge mortgage and manage applications through the whole life cycle of the second charge mortgage process from lead stage to completion. Responsibilities for the role of Mortgage Advisor Interaction with both internal and external customers to discuss application requirements and progress through the customer journey sharing detailed information to support a positive customer experience To provide appropriate and suitable advice to customers in line with regulatory and company requirements To conduct all forms of customer contact in a professional manner, acting with integrity at all times, ensuring that good customer outcomes are achieved. Proactively look for and suggest areas of improvement to enhance the delivery of a good customer journey and improve Department performance Ensure all processing is made within regulatory standards, aligned with business needs and deliver to the lending risk strategy Adherence to and promotion of a culture of TCF with the Company Ensure all policies and procedures are adhered to Ensure excellent customer service Meet agreed SLAs for processing mortgage applications through proactive management of pipeline Achieve all agreed quality metrics and standards Manage allocated case pipeline effectively, whilst working as an effective member of the team Meet agreed SLAs for processing mortgage applications through proactive management of pipeline Achieve all agreed quality metrics and standards Manage allocated case pipeline effectively, whilst working as an effective member of the teamExperience required for the role of Mortgage Advisor Previous experience of regulated advice in mortgages is essential Experience of advising on second charge mortgages is highly desirable Strong knowledge and understanding of MCOB regulations in respect of mortgage advice Ability to work both on own initiative and as part of a team. Excellent communication skills, act with integrity and in a professional manner. Dependable and reliable team player with a positive outlook Minimum 5 GCSE and 2 A Levels Fully CeMAP qualified (Levels 1, 2 and 3)For more information regarding the role of Mortgage Advisor please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days
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Details

  • Job Reference: 705456113-2
  • Date Posted: 6 September 2022
  • Recruiter: Stellar Select
    Stellar Select
  • Location: Manchester
  • Salary: On Application
  • Sector: Accounting
  • Job Type: Permanent