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IT support Administrator / Engineer - 1st / 2nd line

South East
Remote Working
Remote Working
£30,000 to £40,000
Job Type
6 Sep 2022

IT Support Officer (1st Line Support) £c30-40k+ Benefits + Bonus

London ABJ5615


As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support function combined with some office management activities. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organization. As IT Support officer you will benefit from direct exposure to the senior leaders of the company.

IT is responsible for supporting and maintaining the company's IT systems and for providing efficient desktop support to a small number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity.

Main activities

  • Diagnose and resolve technical issues
  • Work closely with the EU Regional headquarter IT to ensure compliance and best IT practices are in place and, where necessary, escalate IT issues to the relevant stakeholders.
  • Provide recurrent IT security education/training to users
  • Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements.
  • Develop, coordinate and conduct IT training and orientation programs for users.
  • Develop and implement training and documentation policies, standards and procedures.
  • Set up and configure desktops, laptops, printers, IP and landlines phones, VPN accounts and other network related devices.
  • Manage the IT procurement activities
  • Ensure all software purchased licensing is recorded and maintained.
  • Provide remote support to UK- and EU-based staff.
  • Report faults and maintaining logs on servers, desktops and laptops.
  • Ensure all logs for equipment and users are maintained.
  • Work with vendors to diagnose, reproduce, and resolve technical problems.
  • Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response.
  • Oversee the functionality of the company's website, evaluate and manage website performance, facilitate hosting and server management, and develop, maintain and update website content
  • Maintain physical local network and telephone cabling, switches, and hubs.
  • Provide assistance and support to colleagues in IT-related matters
  • Manage IT self-assessment questionnaires issued by auditors and headquarters.


Education: Bachelor's Degree in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration).

Proven experience in an IT-related support role, such as experience troubleshooting in a Windows networked environment and supporting desktops/laptops. Ability to multi-task and work well in a small, multicultural team.

Comprehensive benefits package - - including bonus, employer pension contribution, commuting allowance, (part flexible working). Full Benefits package discussed at interview stage. Basic salary: above market average. Bonus. Commuting allowance (if office-based). Pension contribution (if UK-based). BUPA, Life assurance 4x annual salary.

Possibility of some flexible home working

To Apply: Please contact Alison Basson,

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  • Job Reference: 705437525-2
  • Date Posted: 6 September 2022
  • Recruiter: Hudson Shribman
    Hudson Shribman
  • Location: South East
  • Remote Working: Some remote working possible
  • Salary: £30,000 to £40,000
  • Sector: I.T. & Communications
  • Job Type: Permanent