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Irresponsible Lending Complaint Handler

Reading, Berkshire
Remote Working
Remote Working
£155 Per Day
Job Type
6 Sep 2022

Huntswood is looking an experienced complaint handler with a good understanding of financial services and consumer credit products to support a leading credit provider.

As a Complaint Handler, you will investigate and resolve customers' queries and complaints, primarily relating to affordability. Using your experience and knowledge of credit products you will take the complaint and thoroughly investigate if the products given were appropriate to the customers. You will the communicate the resolution to the customer.

Role overview:

Starts: 19th September 2022

Location: Working from Home

Rate: £155 per day - Umbrella only recruitment - This is only available to individuals working via an umbrella company, we can assist you with this.

Duration: initial contract to the end of December 2022

As a Lending Complaint handler will have:

  • Experience of dealing with general complaints relating to loans and credit cards
  • Experience resolving irresponsible lending complaints would be advantageous
  • A good understanding of the rules and regulations required for financial services complaints
  • An excellent understanding of vulnerability and appropriate customer strategies would be desirable
  • Strong attention to detail
  • Ability to navigate through a number of in-house databases
  • Good MS Office skills, particularly MS Word

"It's not just about what we do, but the way we do it. And it's our values that make us special."

About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future.

Interested in this complaint handling opportunity? Apply now.

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

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  • Job Reference: 705435101-2
  • Date Posted: 6 September 2022
  • Recruiter: Huntswood
  • Location: Reading, Berkshire
  • Remote Working: Some remote working possible
  • Salary: £155 Per Day
  • Sector: Banking & Financial Services
  • Job Type: Permanent