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Income Management Advisor - Tewkesbury, Gloucestershire

Tewkesbury, Gloucestershire
£26,000 to £32,000
Job Type
6 Sep 2022
Do you have a passion for customer service? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you! Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You ll manage a patch of around 1000 homes, taking the time to develop relationships with customers. Providing advice and support to those having difficulties with rent payments with a focus on tenancy sustainment. Some experience in housing or benefits advice would be helpful. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible. It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves. This role is permanent, full time and covers our South Gloucestershire areas. An Enhanced DBS check as well as a full UK driving licence and access to a vehicle is required. In this role, we want you to bring: Experience in a front-line customer-facing role within a general needs housing environment, or a similar background relevant to income collection An understanding of housing benefit, universal credit and welfare reform legislation would be an advantage Strong communication skills, with colleagues and customers alike, in an engaging and welcoming way A positive attitude and a consistent, engaged team player. Proactive and able to prioritise your workload A willingness to find a solution for customer's individual needs, including effectively negotiating repayment arrangements Good IT skills, attention to detail, and an excellent work ethic A full UK driving licence and access to a vehicleThe closing date 18th September with interviews being held 27th/ 28th September
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  • Job Reference: 705455951-2
  • Date Posted: 6 September 2022
  • Recruiter: Bromford
  • Location: Tewkesbury, Gloucestershire
  • Salary: £26,000 to £32,000
  • Bonus/Benefits: Up to £32,000 per annum + up to 10
  • Job Type: Permanent