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Helpdesk Administrator

Stafford, Staffordshire
Job Type
6 Sep 2022
Helpdesk Administrator Location: Site based at Staffordshire Police HQ, Stafford Business Area: Kier Places - Facilities Management - Staffordshire Police OPCC contract Contract & hours: Permanent, full time, 40 hours per week - Monday to Friday, 8 am to 5 pm Kier Places are recruiting now for a Helpdesk Administrator to join our Facilities Management team on the Staffordshire Police OPCC contract, based from Staffordshire Police HQ, where the main purpose of the role is to provide operational administration support, to enable the operational managers and helpdesk team members to deliver all operational requirements, and support the delivery of a Facilities Management Soft & Hard Technical Services solution for our prestigious client, the Staffordshire Police OPCC, covering 30 sites across Staffordshire. Key Responsibilities As a Helpdesk Administrator, you will be liaising with the client, helpdesk, sub-contractors and operational staff to ensure that reactive and planned maintenance activities are delivered; review maintenance task progress in Kier helpdesk systems; collate and upload operational and subcontractor information into document management installations; and assist with financial systems and information, including Excel spreadsheets, raising Purchase Orders and Invoices, creating client Contract Purchase Agreements, and obtaining reports. You will also provide admin support relating to health & safety, compliance, audits, reception duties, post & delivery distribution, and any other duties relating to operational support as may be necessary from time to time. What do we need from you? To be a Helpdesk Administrator with Kier, we are looking for those who have had experience within a helpdesk, coordinating or planning type role. To get the most out of this role, you should have strong stakeholder/customer service skills, problem-solving skills, attention to detail, and confident using Excel & collating data. Whilst previous Helpdesk or FM experience is not required, it would be advantageous if you hold some knowledge of Concept Evolution or a similar CAFM system. Who are we? We are Kier Facilities Management - the team that's putting people into FM, delivering an incredibly wide range of innovative management and maintenance solutions, right across the UK. We're a crucial part of Kier Places, providing hard and soft facilities management to hundreds of Government department sites and public buildings - offering you a role that will challenge and reward you, every single day. At Kier, we're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave plus bank holidays together with two employee Share Scheme options (Sharesave and Share Incentive Plan). Some of our other benefits include: New and enhanced family friendly policies with 8 weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, and important guidance on the menopause and the support we can offer Kier's Green Car Scheme 24/7 virtual GP service for you and your family, as well as 4x Life Assurance as standard, with the option for Partner Life Assurance cover A huge range of deals and discounts at many your favourite brands Find out more here about the great we offer our employees. Delivering contracts. Creating communities. Developing careers. Join us today as a Helpdesk Administrator. Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check and a Police Vetting Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks. Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing . Closing Date: 30th September 2022 Please note, interviews may take place before the closing date, and we reserve the right to close applications early. Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers
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  • Job Reference: 705457090-2
  • Date Posted: 6 September 2022
  • Recruiter: Kier Group Plc
    Kier Group Plc
  • Location: Stafford, Staffordshire
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent