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Front Office Manager - Ham Yard Hotel - Management

Job Type
6 Sep 2022

We have an exciting opportunity for a Front Office Managerto join our highly successful team at our Ham Yard Hotel. It will be yourresponsibility as a Front Office Manager to oversee the day to day running ofthe Front of House department. You should be a strong people manager whoempowers staff and advocates personal growth and development whilst working toprovide an unforgettable personalised experience for each and every guest.

Working as part of the senior management team, youwill need to be ambitious and flexibleto adapt to a variety of scenario's and situations. You will be heavilyinvolved in people management; recruitment, training and employee relationsensuring the team are reaching their full potential and delivering a highstandard of customer service.

What we Offer:

  • Perkbox -A team member platform offering a huge variety of discounts and our reward andrecognition program
  • Wage Stream - An employee app to stream your wagesbefore payday
  • Flexibility
  • No splitshifts
  • Cycle towork Scheme
  • Uniformand Meals provided
  • UniformsDry Cleaned
  • SocialEvents, Wellbeing and Team Activities
  • Awardwinning training opportunities and Career Development
  • FirmdaleExperience and Long Service vouchers (Afternoon tea, dinner for two, Film Cluband an overnight stay)
  • And muchmore!

EssentialKey Skills

  • Previousexperience in a high end operation as a Front of House Manager or ReceptionManager
  • Ahands on approach and ability to assist with the daily operations
  • Theability to work well under pressure and in a busy environment
  • Excellentcustomer service skills and communication
  • Genuinepassion for the hospitality industry and desire to drive hotel's successforward
  • Strongleadership and motivational skills
  • Ahigh level of understanding of the current hospitality trends and who ourcompetitors are


  • Managethe financial aspects of the Front of House department including budgets &forecasting
  • Motivateand inspire the Front of House team
  • Managestaff development and conduct annual appraisals
  • Maintainand deliver consistent Firmdale standards
  • Produceweekly and monthly departmental reports for the Deputy and General Manager
  • Createstrong working relationships with colleagues and guests
  • Complainthandling

Why join Firmdale Hotels?

FirmdaleHotels is an international award winning group comprising of 10 high end luxuryhotels and 8 bars and restaurants in London and New York

We aredelighted to have been recognised by the hospitality industry for some of thegreat work our teams have done. To name a few of our recent awards andaccolades;

• Firmdale Hotels - "Winner of the BestEmployer Award at The Cateys 2017 & 2020 and Number One in The Caterer BestPlaces to Work in Hospitality"

• Manager of the year - Laura Sharpe,Cateys 2018

• Hotel of the year - Group - Cateys2018

In line with the Asylum and Immigration Act1996, we do require all applicants to have the eligibility to live and work inthe United Kingdom. Documentation will be required at interview stage.

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  • Job Reference: 705425892-2
  • Date Posted: 6 September 2022
  • Recruiter: Firmdale Hotels
    Firmdale Hotels
  • Location: London
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent