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Customer Success Executive

Bracknell, Berkshire
£25,000 to £27,500
Job Type
6 Sep 2022
Customer Success Executive Location: Bracknell Type: Full time, permanent Hours: Monday to Friday, 9am-5:30pm-hybrid working Our prestigious client is currently recruiting for a Customer Success Executive to join their busy team, looking after a portfolio of 45 clients. You will report to the Senior Business Development Manager and have a pivotal role within a high functioning and successful team. The role: Profitable Revenue Growth: Ensuring the retention of your existing client base. Developing profitable and sustainable new revenue stream accounts. Helping provide information to give your client a compelling reason to engage.Consultative Selling: This role is not cold calling, it is about opportunity an identification and conversation-based consulting. Building relationships and helping the business to maximise their growth opportunities. Delivering a strong mix of core database deliverables. Adding value solutions that match the client's needs.Client Engagement: Engaging with customer contacts to strengthen working relationships. Creating a strong base of client contacts. Identifying additional stakeholders/decision makers to unable up-selling.Facilitation: Overseeing the accurate and timely provision of solutions to your clients (with the help of support functions). Building a strong network of internal contacts to maximise support from across the commercial and operational teams.Administration: Effectively, timely and accurately complete the financial administration. Completing the maintenance of opportunities. Keeping a sales pipeline up to date. Creating client P&Ls. Renewing client contracts. Forecasting and fulfilling internal reporting as required.Data & Insights: It is important that you can understand client's objectives, to build trust through your knowledge and opinions of their own and industry issues. You will need to keep abreast of developments as well as be confident to use the company's data to achieve this.Skills & Experience: A driven and focused person, who is eager to engage with clients every day. Able to demonstrate commercial acumen with some experience in a client facing role. Well thought out planning and organisation. Self-motivated and assured at presenting to all levels. Strong relationship builder, both internal and external. Understanding of a 'consultative selling approach' with proven questioning and listening skills. Confident working with data with a good working knowledge of Excel and some PowerPoint. Ideally educated to degree level
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  • Job Reference: 705456073-2
  • Date Posted: 6 September 2022
  • Recruiter: Focus Resourcing
    Focus Resourcing
  • Location: Bracknell, Berkshire
  • Salary: £25,000 to £27,500
  • Bonus/Benefits: £4,400 car allowance
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent