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Customer service assistant

Rugby, Warwickshire
£12.00 Per Hour
Job Type
6 Sep 2022
Job Title: Customer Service Assistant Pay Rate: £12p/h Duration: 3 months Start Date: 19/09/22 Working Hours: Rotating shift patterns Location: Rugby Station What is the purpose of the job? To deliver amazing customer experience to our customers travelling through the station to ensure our customers arrive awesome to their final destination. What are the essentials of the job? Working in partnership with the On Board and Station teams to provide all of our Customers a safe, relaxing journey, dealing with them in a welcoming, friendly and professional way. To be a key player within the Customer Experience Team in providing the highest level of service encompassing the roles and responsibilities of the Security & Revenue Protection Team. To protect our company revenue and increase our market shares by delivering excellence in Customer Service. Communicate effectively with other On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times. Assist customers with their travel needs, ensuring that at all times, concise and accurate information is provided. Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers. Provide as much assistance and information as possible to customers who are inconvenienced, use your initiative and empowerment when finding solutions to customers and other peoples problems. Ensure customers are encouraged to seek clarification of details, which they are unsure. When you have the opportunity for enhancing a product sale ensure this is positively acted upon. Responsible for the safe operation of the gateline. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
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  • Job Reference: 705455901-2
  • Date Posted: 6 September 2022
  • Recruiter: Adecco
  • Location: Rugby, Warwickshire
  • Salary: £12.00 Per Hour
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary