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Customer Service Advisor

Location
Maidenhead, Berkshire
Salary
£23,000
Job Type
Permanent
Posted
6 Sep 2022

Working for a global company based in Maidenhead you will join a close-knit team who are the main point of contact for day-to-day enquiries from customers.

You will provide excellent customer service and administrative support, provide quotes and identify upselling opportunities.

Salary £23,000.00 per annum plus potential for quarterly bonuses. 25 days holiday a year plus bank holidays, company pension, onsite parking, company shares after qualifying period.

Full time, 37.5 hours a week. Monday to Friday 8.30am to 5pm.

Duties:

  • Process customer orders accurately and on time
  • Identify upsells through quotes and orders received
  • Respond quickly to quote requests, upsell additional products and provide the product information to enable the customer to make an informed decision
  • Follow up on outstanding quotes
  • Ensure that relationships with new and existing customers are developed and maximize business potential
  • Manage the returns process, ensure that the product is booked in quickly and that Service are aware of any inspections that need to be carried out
  • Identify customer trends
  • Manage customer complaints effectively through clear communication and actions
  • See all orders through to a successful delivery
  • Potential for site and customer visits
  • Order process on ERP system for UK shipments
  • Coordinate delivery times by liaising with the customer and the warehouse
  • Process inquiries by phone and email regarding order, pricing, shipping, payment terms and product specifications
  • Solve problems by liaising with the customer and other intercompany staff including working closely with production control, engineering, marketing and manufacturing
  • Support the Sales and Marketing team in achieving sales and profit targets
  • Monitor sales trends and correlating performance against monthly sales goals
  • Assist in providing cover for the warehouse when necessary, with pick and pack, inbound deliveries and manifesting to DHL

Skills and Experience Required:

  • Experience within a Customer Service or sales role
  • Order processing on an ERP system or familiarity with a CMS platform
  • Problem solving and the ability to investigate
  • Managing workload in a busy office environment, working both on emails and telephone calls
  • Good written and verbal communications skills
  • Ability to multi-task, work in a fast-paced environment and working under pressure
  • A "can-do" attitude and a willingness to learn and engage
  • Experience and willingness to work cross functions
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Details

  • Job Reference: 705437233-2
  • Date Posted: 6 September 2022
  • Recruiter: Platinum Resourcing
    Platinum Resourcing
  • Location: Maidenhead, Berkshire
  • Salary: £23,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent