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Customer Service Administrator

Chepstow, Gwent
£20,200 to £22,600
Job Type
6 Sep 2022
Customer Service Administrator Chepstow, UK Permanent, Full time Monday to Friday £20,200-£22,660k depending on skills and experience Hawk 3 Talent are working with a specialist global manufacturer who are looking to recruit a Customer Service Administrator for their Chepstow site. Excellent opportunity for progression for the right candidate. JOB PURPOSE: Reporting directly into the Customer Service Team Leader, to ensure customer orders are taken and processed in accordance to company standards. Using Sage software package to create and update accounts in a timely & accurate manner, liaising with the operations team to ensure delivery lead times are met. To work independently and as part of a team to ensure a high standard of customer service is delivered at all times. PRINCIPAL RESPONSIBILITIES AND ACTIVITIES: To represent the company in a professional, enthusiastic and positive manner Using Sage, create and update customer accounts accordingly Ensuring Sage is updated with all relevant account information to assist both the customer services and finance departments To take responsibility of assigned accounts and process pro-forma invoices where necessary To process a high volume of customer orders both over the telephone and via email on a daily basis To ensure all orders are inputted in an accurate and timely manner To use excellent attention to detail to assist with visual spot checks of orders inputted To assist with setting and reaching high standards of order inputting across the department To support the customer service department with all duties including cover of reception area To ensure all customers adhere to terms and conditions To understand customer needs in line with the needs of the business Keep up to date and respond accordingly to all enquiries To be a pro-active employee at all times Liaise with and assist internal staff where required, promptly and in a professional manner To attend meetings, training programmes, etc. as directed by management To provide feedback to all other areas of the business to ensure continuous improvement of our services Person Specification Previous experience in using Sage Proven experience in excellent customer service skills Previous experience in high volumes of data inputting Previous experience of working in a fast-growing company Previous experience of building and maintaining relationships with customers Excellent level of IT literacy Skills & Personal Qualities Enthusiastic with an excellent telephone manner Ability to build constructive working relationships with colleagues. Strong communicator with excellent organisational and time management skills Ability to think clearly, analyse data and present accurately. Ability to work flexibly and proactively Committed and reliable. In return you will benefit from: Salary £20,200-£22,660k depending on skills and experience 22 days plus bank holidays Pension Free Parking Progression opportunities Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
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  • Job Reference: 705456349-2
  • Date Posted: 6 September 2022
  • Recruiter: Hawk 3 Talent Solutions
    Hawk 3 Talent Solutions
  • Location: Chepstow, Gwent
  • Salary: £20,200 to £22,600
  • Sector: Administration
  • Job Type: Permanent