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Credit and Collections Manager

Fareham, Hampshire
£55,000 to £68,000
Job Type
6 Sep 2022

Page Personnel is partnering with a successful insurance business who are looking to recruit for a Credit and Collections Manager to join their accountancy team on a full time permanent basis.

Client Details

Our client is one of the worlds leading insurance companies. They are based in Fareham and would require travel to their offices but do offer a hybrid model of working.


As the Credit and Collections Manager you will be responsible for:

  • Strong stakeholder management required, and a focus on continuously developing business relationships and be the trusted advisor
  • Act as point of contact for all stakeholders for financial matters, acting as a conduit between Finance Operations and stakeholders
  • Review of exposure; debtor position, bad debt provisioning.
  • Ensure overdue debt and write-off is minimised and in line with targets - improved speed of collection for the business unit balancing financial performance and customer satisfaction
  • Deliver financial results as per defined KPI targets (e.g. outstanding debt per age bucket). Setting new & challenging team targets on a changing basis.
  • Ensuring targets are attained and any issues resolved.
  • Complex query management, and escalation point for sensitive cases
  • Accountable for supporting and driving strategic initiatives aligned with business partners and the Global Finance Operations objectives, working closely with others to add value
  • Ensure robust controls are implemented and operating effectively to comply with Internal Controls Framework, ICFR and audit requirements.
  • Responsible for driving the transformation of the team implementing a culture of continuous improvement
  • Manage staff performance, training and development
  • Identify, manage and control resource requirements - including recruitment of staff
  • Lead the Team to achieve targets and ultimately operational goals to timetable
  • To effectively grow the departmental brand
  • Promote positive customer and supplier perception
  • Maintain working relationships across business to ensure delivery through key stakeholders, managing dependencies
  • Supports the development of high level and detailed project plans, collaborating with cross-functional areas to ensure time lines, resources and deliverables are established and executed upon; addresses risks and issues and escalates as appropriate


To be successful for the Credit and Collections Manager role, you must:

  • ICM or accountancy qualification would be desirable
  • At least 3 years supervisory experience leading a Credit & Collections team in a similar operational environment / regulated.
  • Good knowledge of relevant legislation and regulatory requirements and experience within a Finance Operations function or a relevant business context.
  • Good knowledge of Lean, six sigma or similar continuous improvement methodologies.
  • Market, financial risk and business awareness
  • Highly professional
  • Enthusiastic, positive attitude
  • Able to instigate, implement and manage change
  • High level customer service skills
  • Effective stakeholder management
  • Able to meet deadlines and work under pressure
  • Competent at prioritising, resourcing and planning
  • Ability to motivate team morale and create an effective working environment
  • Excellent communication and interpersonal skills

Job Offer

Salary £55,000 - £68,000

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  • Job Reference: 705442908-2
  • Date Posted: 6 September 2022
  • Recruiter: Page Personnel Finance
    Page Personnel Finance
  • Location: Fareham, Hampshire
  • Salary: £55,000 to £68,000
  • Sector: Accounting
  • Job Type: Permanent