Hours: Must be available to work various shifts including Saturday, Sunday, Holidays, and split shifts. JOB SUMMARY
Our agents earn an hourly base pay of $20.00 along with lucrative commission and incentives for a target hourly earnings of $29.99/hour or $62,375 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
The purpose of the Spectrum Customer Service Sales Representative - Inbound Sales
Representative is to maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new residential customers, and solicit existing residential customers by selling them additional products and services.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Actively and consistently support all efforts to simplify and enhance the customer experience
Establishes and maintains a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
Responds to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
Effectively and efficiently sells products and services to prospective customers and maximizes additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identifies and maximizes upselling and cross selling sales opportunities.
Able to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
Fully understands and consistently demonstrates proficiency at explaining all products and services to existing and prospective customers.
Acquires and demonstrates thorough knowledge of competitors' pricing, packaging, products and services in an effort to discuss side by side comparisons of Charter's and competitors' products and services. Promotes and communicates current marketing campaigns and promotions.
Works with other departments to resolve customer issues, as necessary
Performs other duties as assigned.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English at a very high level
- Must have strong sales experience
- Able to work at any Spectrum location
- Proficient on the computer including a working knowledge of Windows and Word.
- Type 40 words per minute, use of telephone system, and ten-key adding machine.
- Must have excellent telephone etiquette, good persuasive, verbal, written and interpersonal communication skills
- Able to sell and handle all customer service inquiries through effective communication
- Knowledge of general office procedures, basic mathematics and bookkeeping, familiarity and use of computers
- Stable employment history
High School diploma or equivalent
RELATED WORK EXPERIENCE
Minimum 3-6 months of either office, clerical, or customer service experience.
Has extensive outside contact with customers and the general public. Has no supervisory responsibilities.
Computer, telephone, ten-key, cash register, photocopier, scanner, shredder, typewrite, and cable equipment such as converter box and modem; may use postage machine.
Sitting for long periods of time.
Typing and reading on computer and data entry on ten-key
May lift and carry converters (8 lbs.)
Communicating by either e-mail, over the telephone, and/or in-person with customers.
Extended use of telephone headset and ear piece. CCS126 321225 321225BR