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Business Travel Consultant

Kensington And Chelsea, London
£25,000 to £26,000
Job Type
6 Sep 2022
My Client is the UK s largest Travel Management Company, providing travel solutions for Faith, Charity and Academic sectors since 1980. They have a global presence with offices in the UK, USA and across Europe, and are we looking to expand this presence. They are looking for Business Travel Consultants to facilitate the travel needs of their clients ensuring that the most cost effective and convenient options are offered maintaining the highest level of customer service at all times. The scope of the role covers not only flights but a range of other travel products such has hotels, car hire, rail etc. Candidates must be flexible in their approach to learning, keen to challenge ways of working and suggest new innovative methods, as well as having a drive for achievement. The Role • Looking after customers travel needs from first enquiry to travel completed whether by phone or email • Provide a professional consultancy service for all clients, anticipating their needs and offering a range of value added solutions to exceed their expectations. • Book a range of travel products and offer professional advice, inclusive of our specialist fares. • Keep up to date with changes within the business and the travel sector e.g. Crisis, industrial action. • Achieve and maintain targets whilst working efficiently and professionally • Exhibit positive behaviour, acting as a team player to ensure the overall success of the team and the Operations function. • Actively contribute to achieve targets and team incentives. • Attend weekly team updates and participate in quarterly team meetings. • Participate in team activities, providing support to team members as required. • Continually keep fully abreast of airline contracts, routings and services. • Attend all offered training to ensure all knowledge of airlines, fares, services, products and benefits thereof are kept fully up to date. • Liaise with Supervisor and provide feedback in monthly update. About You • Can you work independently and show ownership? • Do you have the ability to multitask and adapt to an ever-changing environment? • Can you take responsibility and ownership for your own professional development? • Do you have passion and experience in business or leisure travel? • You will need a high level of written and verbal communication skills and be able to deal with clients over the phone, emails and other channels such as webchats and social media • You will need GDS experience, excellent fares knowledge including post ticketing changes and cancellations This is a remote role and can be performed anywhere in the UK
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  • Job Reference: 705454592-2
  • Date Posted: 6 September 2022
  • Recruiter: Top Recruit
    Top Recruit
  • Location: Kensington And Chelsea, London
  • Salary: £25,000 to £26,000
  • Sector: Hospitality & Tourism
  • Job Type: Permanent